In February, L.L.Bean ended its legendary lifetime return policy to clamp down on customers who were taking advantage and using it to replace heavily worn products.
"Increasingly, a small, but growing number of customers have been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years," the company's executive chairman, Shawn O. Gorman, wrote in an email announcing the policy changes to customers. But it isn't all doom and gloom for L.L.Bean customers, as the store still offers a very reasonable one-year window for returns. And it's not alone — a whole host of US retailers offer customers incredible return policies.
Given that a year is a long time to hold onto a receipt, the store can also help you out by searching for an order using your credit- or debit-card number.